Store Policy

Donations | Service Policy | Payment Policy | Free Consultation Policy | Returns and Exchanges | Restocking Fees | Backorders | Shipping | Sales Tax | Discounts | Gift Cards | Credit Card Fraud | Policy Changes

Donations

Please donate used wigs to the American Cancer Society’s Hope Lodge in NYC (Look Good Feel Better Program) where we volunteer weekly.

Service Policy

Please understand that your wig is handmade, delicate and needs to be maintained daily. To help you maintain your wig, we will provide you with Wig Care Instructions, one free wig styling/washing lesson, and a free Wig Kit (wig stand, styrofoam head, wide tooth comb, shampoo, conditioner, wig shine, wig grip, wig cap, sleep cap). I will not hold Andrew DiSimone Wigs, HairPlaceNYC or its stylists responsible for any unreasonable damage including hair loss, hair knots, tears, change/loss in color, unmanageable style or the like.

Blowdry services: $50 (short wigs 3”-8”), $60 (medium 9”-14”), $70 (long 16”-24”). Buy 10 get two free.

Payment Policy

A 50% deposit is required to order a wig. The balance will be processed in full, 30 days from date of purchase.

We accept credit/debit card, PayPal, checks and money orders. All credit card charges will appear as HairPlaceNYC. To ensure your information is kept private, all transactions are processed through a secure credit card processing system that includes point-to-point encryption (P2PE) and 24×7 monitoring.

Free Consultation Policy

You may book a free consultation. If you miss your appointment without cancelling at least 24 hours in advance, we will charge a $75 fee to rebook your consultation. If you make a purchase, we will apply a $75 credit towards your purchase.

Returns and Exchanges

If you’re not completely satisfied with any merchandise you received from our salon or web store, you may exchange it, receive store credit or receive a refund within 15 days accompanied by your original invoice or receipt. Andrew DiSimone Wigs charges a restocking fee. Refunds are applied to your original payment method and may take up to 2 weeks to post to your account. Tax and shipping fees are not refundable. Wigs cut, styled or colored by a third-party, costume wigs, clearance/discontinued items, special orders, wholesale orders, hair/wig care products/accessories, and liquids cannot be exchanged or returned. A wig hygiene guard is provided with every wig to maintain the product’s eligibility for exchange or return.

Once an order has shipped, it is considered to be a completed transaction and subject to our standard Return Policy. Refusing a package does NOT entitle you to a refund. Orders that have been returned to us due to an incorrect address made in error by the person who placed the order is subject to our standard return policy. If we cannot contact the person who placed the order within 15 days of receiving the undelivered package, the order is no longer eligible for a return or exchange.

If your product is ineligible for a refund or exchange, please donate it to the American Cancer Society’s Hope Lodge in NYC.

Restocking Fees

If you need to change or cancel an order, let us know within 24 hours after placing the order, including weekends. Change/cancellation requests received after that will be treated as a return and subject to a restocking fee. The restocking fee is a percentage of the original order minus taxes and shipping. The restocking fee is 25% on wigs that are unworn/uncut (“like-new” condition); 35% if worn or cut; 45% for custom orders.

Please return or exchange merchandise to:

Andrew DiSimone Wigs
855 Lexington Ave. 2nd Floor
New York, NY 10065

Backorders

Occasionally backorders occur when requests for a particular item exceeds available inventory. In the case of a backorder, we will notify you via email when it arrives, or you can select a new item or cancel your order.

Shipping

Orders usually ship within 1-2 days after processing your order. Incorrect billing or shipping information may cause delays and additional shipping charges. Packages delivered to a PO Box cannot be tracked. Shipping delays may occur due to holidays, natural disasters or carrier delays. Holidays do not count as a business day and should be considered when calculating shipping times. Shipping and handling charges are non refundable.

  • UPS Ground shipping (7-9 business days): $9.95
  • UPS 2nd Day Air (2 business days): $34.95
  • UPS Next Day shipping (1 business day): $64.95

Shipping international or to Canada is not available at this time.

Sales Tax

We are required by law to collect sales tax on orders shipped in New York State. Taxes are non refundable.

A hair prosthesis worn for non-cosmetic purposes is tax exempt in the state of New York. Download document to see a list of tax-exempt products. Apply for a refund of sales tax by visiting www.tax.ny.gov.

Discounts

Andrew DiSimone Wigs offers seasonal and targeted discounts, coupons and deals on our website, social media, Living Social and Groupon. Discounts, coupons and deals cannot be combined, and they are limited to one per person and one per order.

Gift Cards

We offer Gift Cards that can be used for online and in-salon products and services. They do not expire. Coupons may not be used to purchase Gift Cards. If purchase exceeds the value of a Gift Card, a credit card may be used to complete the order. Gift Cards can not be redeemed for cash or applied as payment to a previous balance. Gift cards can be emailed or shipped by mail. Shipping fees and sales tax may apply. If the gift card is lost or stolen, we can issue a replacement card for the balance shown in our records.

Credit Card Fraud

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED TO THE FULLEST IN THE CITY OF NEW YORK.

Policy Changes

We reserve the right to make changes to these policies without notice.

Updated August 7, 2024

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